Refund policy

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. No perfumes, deodorants, make- up stains, etc will be accepted. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at shop725collective@gmail.com.

Customers are responsible for return shipping cost. Sales items and gift certificates are final sale and can not be returned.

Please note that returns will need to be sent to the following address: PO BOX 14 Choccolocco, AL 36254

Refer to the return policy to ensure return meets policy requirements and return your item with the packaging slip indicating the reason for the return.

Once your return has been received and processed, please allow up to 3 business days for your return to be processed. Returns are for store credit ONLY and will be emailed to you promptly.

You can always contact us for any return question at shop725collective@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. I do ask that you please contact via email within 3 days of receiving the item. 

Exchanges

Unfortunately at this time, we do not offer exchanges due to limited inventory.